Help Center

Everything you need to know about preserving your family memories with MemVerse

Frequently Asked Questions

What is MemVerse?

MemVerse is an AI-powered platform that helps you preserve and share your family memories. Record voice memories, upload photos, and let our AI assistant Mira help you create beautiful, lasting albums of your family's history.

How does the AI voice recording work?

Simply record your voice telling a memory about a family member. Our AI will transcribe your recording, analyze it, and generate thoughtful follow-up questions to help you capture even more memories. Mira can even respond with her voice!

What is Mira?

Mira is your AI memory assistant. She can answer questions about your family members based on the memories you've recorded, generate follow-up questions, and provide voice responses to create a more interactive experience.

Can I share my memories with family?

Yes! You can export your memories to PDF format and create secure share links that you can send to family members. Share links can be password-protected and have expiration dates for added security.

What's the difference between Basic and Pro plans?

Basic includes 30 AI minutes, 50 photos, and 5 family members per month. Pro ($14.99/month) includes unlimited AI minutes, unlimited photos, unlimited family members, plus PDF export and secure sharing features.

Is my data secure?

Absolutely. We use industry-standard encryption, secure cloud storage, and never share your personal memories with third parties. Your family memories are private and protected.

Can I upload photos and videos?

Yes! Upload photos and videos to create albums. Our AI will automatically generate memory prompts for your images to help you capture the memories behind the photos.

How do I add family members?

Go to your dashboard and click 'Add Family Member'. Fill in their details like name, relationship, and a description. You can then record memories about them or ask Mira questions.